Even Apple Makes Mistakes During iPhone Battery Replacements

Even Apple Makes Mistakes During iPhone Battery Replacements

right to repair iphone battery

 

Replacing an iPhone battery is a controversial topic. Apple is doing their best to spread fear to the general public and their customer base that third party batteries and repairs by non-authorized technicians are dangerous. While it certainly can be under the wrong conditions, it can also be a perfectly suitable option. Apple makes it much more difficult than it needs to be to open up an iPhone and replace any of its internal parts, but that's understandable. They want to have the whole piece of the pie themselves. Both the sale of new devices but also the income from repairing broken or worn out phones. We at ScandiTech like to think that anyone has the right to repair the device they have bought with their own money and that everyone should have the choice of doing the repair themselves if they want to.

We have sold over a quarter of a million batteries to iPhones. I have personally repaired thousands of Apple devices, starting with the iPhone 3G. We'd like to think that we have some experience in this field. But having experience, the right tools, and the right parts is no guarantee for success every single time.

Complications can arise during iPhone repairs, or any DIY repair of any electrical gadget for that matter. There's not one definitive way of explaining a battery replacement process from start to finish so that every single person on this planet could follow it with no issues. While we certainly strive for this, the reality is different. Just like we aim to have zero traffic accidents, in reality, there are far too many.

Should I still consider replacing my own iPhone battery?

Yes! We're biased, but YES. According to our statistics based on the emails we receive from our customers, we find that only about 1 out of 500 first time technicians experience any significant setback during a battery replacement. That's 0.2%. Most of these are minor problems that our support team is able to resolve within one or two messages.

About 1 in 10.000 experiences a bit more complex issues, but resolvable issues nonetheless.

Sadly, there's also a small number of people who have a negative experience when attempting to replace their battery. Approximately 1 out of every 50.000 first time technicians damages their phone in a way that external help is required but In some cases, the phone can still be repaired.


ScandiTech's recommendation: 

There are a few things anyone can do to to have a positive outcome.

  1. Study the replacement guides thoroughly and carry out the repair patiently. There are many tiny parts and components in an iPhone that are to be handled gently.
  2. Do not become over-confident. Even if you have tinkered with other gadgets or repaired other iPhone models in the past, each iPhone model comes with its own set of challenges (thanks Apple).
  3. Consider your limitations and skillset. Although the success rate for first-timers is above 99%, some technical experience or knowing your way around a screwdriver is recommended. Many have done just fine without previous experience but if you feel uncomfortable screwing things, prying things, or working with tiny parts in high-end electrical gadgets, then maybe it's best to let a pro do the repair.

With that said, we truly believe and have proven throughout the years, that the vast majority of people considering replacing their iPhone battery will succeed with our parts and guides.

But, no one is perfect. Not even Apple. I have personally handed in an iPhone 7 to Apple's Genius Bar to have the battery replaced. I wanted to see how they handle things and how their process looks like. We've heard all kinds of stories in the past, especially about Apple being very difficult to deal with if an iPhone had been opened before. This phone hadn't been opened so they were very accommodating. However, despite their friendly attitude, a rather grave mistake was made. The Genius Bar's in-store technician, who attempted to repair my phone behind closed curtains, somehow managed to damage it in a way that not even he could fix it. Here's the report.

This is likely a very, very rare accident though. Our point with this image is to show that anyone can mess up, even though the risk is usually slim.
Also, the received replacement unit was possibly in slightly worse shape than the original unit, so this was by no means a win-scenario. 



What's the takeaway from this? That replacing an iPhone battery is too dangerous for anyone?

No! Our statistics prove that 99%+ people do just fine. But one should be cautious, carefully, and methodical. If even Apple with their official and "perfect" guides can mess up, so can anyone else. Maybe the technician in the report above had a bad day. Maybe he was distracted for just one moment. Maybe an external factor caused the mistake. Impossible to say. But what we should take away from this is that one can never be too careful and that a mishap can happen to anyone. If you don't want to take a gamble replacing the battery on your own, that's fine. Those of you who want to give it a shot, we're here to help and we want to see you succeed, just like hundreds of thousands of first-time technicians before you.

Do you have questions prior, during, or after the repair? We'd be happy to assist! You can reach us seven days a week by email: support@scandi.tech

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